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Designing driver bookings and airport operations workflows
- CLIENT
- Airport operator
- INDUSTRY
- Airport & transport services
- ROLE & SCOPE
- Senior Digital Product Designer — Scope governance, operational UX, client sign-off and developer handoff.
- Capabilities
- B2C & B2BOperational UX
An automated airport parking service needed to support both drivers making reservations and staff managing daily operations. When automated processes required intervention, staff needed clear workflows to resolve exceptions and keep the service moving.
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