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Unifying multi-channel architecture across web & app
- CLIENT
- Low-cost airline
- INDUSTRY
- Aviation
- ROLE & SCOPE
- Senior Digital Product Designer — End-to-end product UX and design system architecture.
- Capabilities
- Design systemsWeb & app UX
For a low-cost airline, booking a flight, managing a reservation and checking in are connected parts of one customer journey. The project brought these services together across web and app, with the aim of making the experience consistent while accommodating each service’s requirements.
A closer look at the work
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